Privacy Policy.

LIVIA Medspa and Wellness (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our practice, website, or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, date of birth, and payment information when you book an appointment or make a purchase.
• Health Information: Medical history, treatment records, lab results, photographs, and other health-related data necessary for your care.
• Website Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
• Communications: Records of correspondence between you and our practice, including emails, messages, and consultation notes.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our medical and aesthetic services
• Process appointments, transactions, and send related confirmations
• Communicate with you about treatments, promotions, and practice updates
• Comply with legal obligations and medical record-keeping requirements
• Personalize your experience and develop customized treatment plans
• Analyze website usage to improve our digital presence

3. Protected Health Information (PHI)

As a medical practice, we are committed to safeguarding your Protected Health Information in accordance with applicable healthcare privacy laws, including HIPAA. Your health information will only be used for treatment, payment, and healthcare operations unless you provide written authorization for other uses.

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

• Healthcare providers involved in your care or referral
• Payment processors to complete transactions securely
• Service providers who assist in operating our website and practice (bound by confidentiality agreements)
• Legal authorities when required by law or to protect our rights

5. Data Security

We implement administrative, technical, and physical security measures to protect your personal and health information. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your data.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications at any time
• Request a copy of your medical records
• Restrict certain uses of your health information
• File a complaint if you believe your privacy rights have been violated

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18 without parental consent. We do not knowingly collect personal information from minors without appropriate authorization.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

11. SMS Communications and Text Messaging Consent

When you submit our consultation request form and opt in to SMS messaging, LIVIA Medspa & Wellness may send you text messages related to appointment reminders, booking confirmations, and follow-up communications. Message frequency varies based on your interactions with us, and message and data rates may apply based on your mobile carrier plan. You may opt out at any time by replying STOP to any message, or by contacting us at hello@liviabynazmedspa.com. Reply HELP for assistance. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

12. Contact Us

If you have questions about our use of cookies, please contact us:

• Email: hello@liviabynazmedspa.com
• Phone: (818) 570-3505
• Location: Studio City, CA 91604